Terms & Conditions

IMPORTANT – PLEASE READ

1. INTRODUCTION
   • These Terms and Conditions govern the supply of goods sold by Keysoe Cuddle Therapy Centre CIC (14034449) of Keysoe International, Church Road, Keysoe, Bedfordshire, United Kingdom, MK44 2JP (we and us) to the customer (you).
   • All orders placed by you and purchases of goods from us via our website are based on these Terms and Conditions and are subject to acceptance by us delivering the goods to you, at which point a legally binding contract is constituted between you and us.
   • The processing of your payment does not constitute legal acceptance of your order.
   • It is your responsibility to familiarise yourself with these Terms and Conditions. If you do not understand or have any questions relating to these Terms and Conditions you should contact us without delay for clarification using the contact details set out below at clause 12.
2. ORDERING DETAILS
   • On our website, you may place an order to purchase a product advertised for sale by following the onscreen prompts after clicking on the item you wish to purchase. You will have an opportunity to check and correct any input errors in your order up until the point at which you place your order by clicking the “Payment” button on the checkout page.
   • All orders placed by you and purchases of goods by you from us are subject to acceptance by us (as described in clause 1.2). We may choose not to accept your order or purchase for any reason and will not be liable to you or to anyone else in those circumstances.
   • Where we accept your order, we have a legal duty to supply goods that are in conformity with these Terms and Conditions.
3. PRICE & PAYMENT INFORMATION
   • The price payable for the goods your order or purchase is as set out on our website at the time you submit your order or, plus any charges for delivery as advised to you as applicable.
   • We also reserve the right to change the price of goods at any time due to market conditions, but we will confirm the prevailing price with you before accepting your order or purchase. We are not obliged to accept your order or purchase for such goods and may decline it or limit the order quantity.
   • Occasionally, we advertise goods at a promotional price; you must quote the relevant promotion code, otherwise you may be charged the full price.
   • Occasionally, an error may occur, and goods may be either incorrectly priced or described in which case we will not be obliged to supply the goods at the incorrect price or in accordance with the incorrect description or at all. We reserve the right to correct any errors from time to time. We will at our discretion either cancel your order and refund the price you have paid or use reasonable endeavours to contact you and ask you whether you wish to continue with the order at the correct price or correct description. If we are unable to contact you or you do not wish to continue with the order at the correct price or correct description, we will cancel your order and refund the price you have paid.
   • We must receive payment for the whole of the price of the goods you order and purchase, and any applicable charges for delivery, before your order can be processed unless we have agreed otherwise in advance in writing.
   • Payment can be made by most major credit or debit cards, by completing the relevant details on the checkout page.
   • By using a credit/debit card to pay for your order or purchase, you confirm that the card being used is yours or that you are authorised to use it. By using PayPal you confirm that the PayPal account being used is yours.
   • All credit/debit card holders are subject to validation checks and authorisation by the card issuer. All PayPal payments are subject to authorisation by PayPal. If the issuer of the card or PayPal refuses to authorise payment we will not accept your order or purchase, we will not be obliged to inform you of the reason for the refusal, and we will not be liable for the item not being delivered or provided to you. We are not responsible for the card issuer or bank charging the holder of the card because of our processing of your credit/debit card payment in accordance with your order or purchase or if PayPal charges you for making the order.
   • We recommend that you do not communicate your payment card details or PayPal details and password to anyone, including us, by email. Subject to clause 7.4, we cannot be responsible for any losses you may incur in transmitting information to us by internet link or by email. Any such loss shall be entirely your responsibility.
   • If you are an account customer, you are responsible for all orders placed by your employees and for any purchases made on cards issued to you and we are not bound by any individual order limit you may impose on your employees.
   • If you are an account customer, you may not withhold payment of any invoice or other amount due to us by reason of any right of set off or counterclaim, which you may have, or allege to have.
   • We shall be always entitled to set off any debt or claim which we may have against you against any sums due from us to you.
   • The format of our receipts and invoices to you will solely be dictated by us.
4. DELIVERY & OWNERSHIP
   • Except in exceptional circumstances (as contemplated in clause 9), we aim to deliver the goods in accordance with your order usually within the stated delivery time but no more than 30 days after the day you place your order, unless otherwise agreed between you and us. We reserve the right to deliver an order in instalments by separate delivery shipments.
   • Before placing your order, please refer to the delivery options set out on our website to ensure that we can deliver to your address. please note we can only deliver to mainland UK addresses. A valid signature may be required on delivery. In the unlikely event that you have not received all the goods within the stated delivery time, you must notify us immediately.
   • If the Click & Collect option is chosen you have 14 days to collect your order from Keysoe Cuddle Therapy Centre CIC at Keysoe International, Church Road, Keysoe, Bedfordshire, United Kingdom, MK44 2JP. If your order has not been collected within this time, we will try to contact you to confirm collection arrangements. If we are unable to contact you or are unable to establish that the goods are going to be collected, after 30 days we will cancel your order and refund your payment.
   • Upon delivery of the goods, the goods shall be at your risk and responsibility.
   • Time of delivery is not of the essence of this contract.

5. PRODUCT AVAILABILITY
   • All goods are subject to availability. While we endeavour to hold sufficient stock to meet all orders and purchases, if we have insufficient stock to supply or deliver the goods ordered and paid for by you, we will attempt to contact you using the details you have provided to us to ask you how you wish to proceed. We may, at our discretion, process any part of the order which is available. Where goods are out of stock, we will refund you the price paid for such goods as soon as possible and in any case within 30 days or, in the case of an account customer, we may, in our absolute discretion, as soon as possible raise a credit to offset the amount invoiced to you.
6. CANCELLATION, RETURNS & REFUNDS
   • Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you buy goods from us online or by phone, your consumer rights entitle you to cancel your order and obtain a full refund if you request one from the moment you place your order until 14 days from the day of delivery of the goods (or if your order contains a number of items that are delivered separately, from receipt of the last item).
   • When cancelling an order under these Regulations where you have received the goods you must return the goods to us together with the original packaging. You must return goods with all components and any promotional items received including free gifts or discounted additional products. You are responsible for the cost of returning these items to us and you must obtain proof of return.
   • We will refund the cost of the goods including the standard delivery charge once the correct item(s) have been received by us. We may make a deduction from the amount refunded to you if the goods have been used, parts are missing or the goods or their packaging has been damaged.
   • To exercise your right to cancel, you may inform us of your decision to cancel by post, phone or email using the contact details set out below at clause 12.
   • You will lose your right to cancel after the expiry of the 14 day period referred to in clause 6.1. This does not affect your rights if there is any problem with the goods. If you are cancelling because of any problem with the goods, please notify us of the problem at the time of cancellation.
   • Following cancellation, subject to clause 6.2 and 6.3, we will refund you the price paid for the cancelled order, or part of the order cancelled. Where you cancel the entire order, we will also refund the standard delivery charges or an amount equal to the standard delivery charges if you elected to use a more expensive delivery method. Where you cancel part of an order, we will not refund the delivery charges. We will pay the refund within 14 days after the day:
     • you notified us to cancel your order, where you have not received the goods; or,
     • we receive the goods you returned to us, where you are in receipt of the goods; or
     • you provide us with a proof of return for the goods, where you have returned the goods, but we have not yet received them.
   • We will refund you using the same means of payment as you used to pay for your order or purchase. For PayPal purchases we will provide customer credit.
   • We reserve the right to make a deduction from the amount of the refund for loss in value of the goods returned where the goods show signs of unreasonable use; for these purposes, unreasonable use includes handling the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods. We may withhold any refund until we have received the goods, or you have supplied proof of return for the goods.
   • Where the goods are being returned because they are faulty or incorrect, we will meet the cost of return delivery, but we ask that you allow us to nominate the carrier. Your right to return goods in these circumstances is not limited to the 14 day period as defined in clause 6.1.
   • Without prejudice to your right to cancel orders generally under this clause 6, if you have notified us of a problem with the goods within 14 days of delivery, you may cancel the order or part of the order affected and we will refund to you the amount paid by you for the goods in question.
   • If an item develops a fault within a reasonable timeframe after the 14 days following delivery, we may offer a repair or where this is not possible, we may replace the item with the same or an equivalent model.
   • The provisions of this clause 6 do not affect your legal rights if you are a consumer.
7. LIABILITY
   • If you purchase goods from us as a consumer (which means anyone who acts outside the course of their business, trade or profession), to the extent not prohibited by law, we accept no liability for any:
     • loss which is not foreseeable (loss is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time you and we entered into our contract);
     • loss which arises when we are not at fault or in breach of these Terms and Conditions; and
     • business loss (which includes loss of profits, loss of business, contracts, goodwill, business opportunity and other similar losses, as well as business interruption).
   • Without prejudice to clause 7.1, if you are a trade customer, we shall not be liable to you(whether in contract, tort (including negligence), breach of statutory duty or otherwise)for any: (i) loss of profits, business, contracts, goodwill, business opportunity and other similar losses, or any business interruption; or (ii) indirect or consequential loss, neither will we be liable to you for any other loss which is not a foreseeable consequence of us being in breach of these Terms and Conditions or our legal duties.
   • If you are an account customer, you acknowledge and agree that these Terms and Conditions constitute the entire and only agreement between us.
   • Nothing in these Terms and Conditions is intended to affect your legal rights if you are a consumer, nor is it intended to exclude or limit our liability to you for fraud, fraudulent misrepresentation, for death or personal injury resulting from our negligence or for any other liability which cannot be limited or excluded as a matter of applicable law.
   • Goods are intended for use in the UK only and we cannot confirm that the goods comply with any laws, regulations or other standards applicable outside the UK. All goods are sold in accordance with the manufacturers’ specifications and are subject to any qualifications, representations or instructions contained in the documentation associated with the goods.
   • If you are an account customer and subject to clause 7.4, we will not be responsible to you or, if you are undertaking work for another person, to any other person, for the use or installation of any goods by you. Accordingly, if you are an account customer, you hereby agree to hold us harmless from and indemnify us against any liability associated with, any claim or allegation that we are responsible for any failings in the installation or use of goods that we supply.

8. TERMINATION
   • We may suspend further supply or delivery, stop any goods in transit or terminate our contract by notice in writing to you if you are in breach of an obligation hereunder or you become unable to pay your debts when they fall due or proceedings are or are reasonably likely to be commenced by or against you alleging bankruptcy or insolvency or an administrator, receiver or administrative receiver is appointed or is reasonably likely to be appointed over all or part of your undertaking and assets. Upon termination, any payments you owe to us (even if they are not yet due for payment) will be immediately due and payable and we shall be under no further obligation to supply goods to you.
9. FORCE MAJEURE
   • We shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered hereunder or for any other liability, in each case that is caused by any event or circumstance beyond our reasonable control (including, without limitation, accidents, extreme weather conditions, fire, explosion, flood, storm, earthquake, natural disaster, failure of telecommunications networks, inability to use transport networks, mechanical failures, acts of God, terrorist attack, war, civil commotion, riots, strikes, lockouts and other industrial disputes, acts or restraints of Government, and imposition or restrictions of imports or exports).
10. DISPOSAL OF ELECTRICAL AND ELECTRONIC EQUIPMENT
    • The WEEE regulations (January 2013) ensure that the amount of waste on certain electrical and electronic equipment is reduced, separated from household waste, collected separately and ultimately disposed of in a sound environmental manner (recycled and recovered). You agree that the collection, recovery/treatment and disposal of non-household Electrical or Electronic Equipment purchased from us will be your responsibility. In the case of household waste, please take this waste to your nearest Designated Collection Facility (DCF) where special facilities exist for correct disposal. To find your nearest DCF please visit the following web site: recycle-more.co.uk.
11. GENERAL
    • If any provision of these Terms and Conditions (including any provision in which we exclude or limit our liability to you) is found to be invalid, illegal or unenforceable, the validity, legality or enforceability of the other provisions of these Terms and Conditions and the remainder of the provision in question shall not be affected. Our contract shall be governed by and interpreted in accordance with English law.
    • All images used are for illustrative purposes only. Individual features such as sizes, fittings and other materials or colours may vary. Images are indicative of the quality and style of the specification described and may not represent wholly the actual product in stock. Specifications are not intended to form part of any contract or warranty unless specifically stated.
12. CONTACT DETAILS
    • If you wish to make an order, cancel or discuss your order, or make a complaint with respect to your order, please contact us by post at Keysoe Cuddle Therapy Centre , Keysoe International, Church Road, Keysoe, Bedfordshire, United Kingdom, MK44 2JP, or by email at info@keysoetherapycentre.com, or by phone on +44 (0)1234 708400.
13. AMENDMENTS TO TERMS AND CONDITIONS
    • We reserve the right to amend these Terms and Conditions. Any changes will be posted on our website.
14. DATA PROTECTION & PRIVACY POLICY
    • We collect personal information such as name, address, and payment details to process your order. This information is protected under the Data Protection Act 2018 and GDPR.
    • Our website includes links to third-party website applications including Stripe and WooCommerce for payments. Clicking on those payment links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
    • When you provide us with personal information (whether purchasing from us or registering with us or otherwise) by doing so you agree to our Privacy Policy in its entirety.
15. DISPUTES
    • If any dispute arises between us in relation to these Terms and Conditions, we shall use our reasonable endeavours to consult or negotiate with you in good faith to resolve such disputes.
16. ENFORCEMENT
    • No failure or delay to enforce our rights under these Terms and Conditions, should be construed as a waiver of our right to do so.
17. LAW
    • These Terms and Conditions and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with English law.
    • In the event of a dispute relating to these Terms and Conditions, any contract we have with you or any other claim you may have against us (including in negligence) you irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these Conditions.
    • Each of the paragraphs of these Terms and Conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain full and in force.

18. REVISION HISTORY

Revision 1 – 1st August 2024